Red indication on the sender profile
The red indicator on your sender profile means that something went wrong, and you should check the sender's page. It could be a logout, a proxy error, or a stopped sender.
The red dot means you should check your sender immediately
Common issues indicated by the red dot and how to troubleshoot:
LinkedIn is logged out. Please, log into your LinkedIn account via Open GoLogin button. Close GoLogin browser session afterward. Click Run on GetSales (next to the sender profile).
Errors like "[]", or "Curl" or "IP" or "we are fixing it" mean that there is a proxy issue. The best option is to wait for an automatic restart. We ping proxies every 5/ 30/ 60 minutes and restart the sender automatically.
If the error message is still there after 1-hour wait period, you should Update proxy. The Update proxy button is in the Manage dropdown on your Sender's LinkedIn tab:
Do not update the proxy often as it changes your IP, which is bad for your Account Health
Press Run after you update the proxy.
Stopped sender. If you see the Stopped status, press Run to start the sender. Senders are stopped after you loose access to GetSales due to subscription payment failures. Once you get the access back, press Run on every sender's page.
In any other case you can also click Run button next to the sender profile name. If there was a temporary issue, the sender will be successfully launched and start working.
Orange indication on the sender profile
The orange indication on the sender profile means that the sender is Out of Schedule, i.e. it's not active due to the sender's settings.
Out of Schedule is not an error
By default, all sender profiles are scheduled to work from 9 to 18 UTC on weekdays. You can configure the sender's schedule by clicking Update Schedule in the Manage dropdown menu.
Update the sender's schedule for the sender to start working
Green indication on the sender profile
The green indication on the sender profile means that the sender is active now and executes tasks. No need to worry!