GetSales

Troubleshoot leads stuck in "In Progress" status — common causes include reply detection, scheduling delays, and free account connection limits.

Stuck Leads: Why Leads Stay "In Progress" and How to Fix Them

Step-by-step checklist for diagnosing a stuck campaign: automation status, sender schedule, daily quota, node failures, task queue, reply detection, and more.

My Campaign Is Stuck — Troubleshooting Checklist

Explains why messages take longer than expected to send even when no delay node is configured — sender schedule, daily limits, queue size, and task processing cycles.

Why Is There a Delay Between Messages Even With No Delay Set?

Explains what each recovery action does for Failed or Cancelled leads — Restart on This Node, Restart from Top, Skip, and Cancel — and when to use each without accidentally…

Restart on This Node vs. Restart from Top — Which One to Use

Why do you see red, orange or green indicators on your sender profile

Sender Profile Statuses and Errors

Monitoring your automation ensures everything runs smoothly and that no action is required from your side.

How to Check if Your Automation is Working in GetSales

Step-by-step diagnostic guide for when LinkedIn connection requests aren't sending — covers sender status, task queue, LinkedIn limits, AI Warmup, lead assignment, upstream nodes, and more.

No Connections Sent — Step-by-Step Troubleshooting

add sender, new sender, running automation, sender not sending, contacts not assigned, redistribute, restart, rotation

What happens when I add a new sender to a running automation?

Known UI bug where task scheduled date appears as "-" in the automation node modal window, and workaround via CRM contact Automations tab.

Task Date Shows "-" in Automation Node Modal

Peter

Nadia Martynova

Fix common automation issues such as campaigns not running, no connections sent, or leads stuck in progress.

Automation Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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