Node Status: what Failed, Cancelled and other means

This guide explores Status on the nodes in the Automations, explaining what each status means and how to use it effectively for efficient lead generation.

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What is Node Status?

All nodes in your automation have Status indicating what is going on. There are two types of Statuses: Contact’s Statuses shown on the Segment nodes, and Task Status shown on other nodes.

Contact’s Status helps you track the progress of leads in an automation sequence. It allows you to monitor campaign health, identify potential issues, and optimize automation efficiency.

The Segment Node provides stats on all leads added to this segment

Task Status shows progress on a specific node, which helps to pinpoint the exact spot where leads are stuck and take necessary action.

Task Status allow checking the contacts without leaving the automation

Contact’s Statuses Explained

These Statuses appear on the Segment Node

Status	What It Means	What to do
Ready	Contacts are processed and will enter the automation once it turns on.	Turn on the automation to see GetSales’ magic.
Waiting Enrichment	Contacts are not processed yet.	Wait for the enrichment to finish, which based on the number of contacts can take up to 2 days.
Finished	Contacts completed the automation.	Add them to a new automation or export elsewhere for other Sales activities.
In Progress	Contacts are currently active in this automation.	Check the contacts to see if any of the lead replied.
Canceled	Contacts were manually removed from the automation.	Click on the count to check what happened to them in your CRM.
Failed	A task wasn't executed for these Contacts.	Click on the count to check why they failed in your CRM.

By clicking on the count next to any of these statuses, you will be re-directed to your CRM to view these contacts.

Task Statuses Explained

These Statuses appear on all automation Nodes, except for the Segment node:

Status	What It Means	What to do
In Progress	Tasks are scheduled and will be executed.	Check if contacts have the automation paused because of their reply.
Canceled	Tasks were stopped before execution.	Click on the count to check why they were cancelled.
Failed	Tasks were not executed.	Click on the count to check why they failed.
Done	Tasks were executed successfully.	No action is required.
Skipped	Tasks were not executed, and contacts moved to the next node.	Click on the count to check why they were skipped.
Delegated	Tasks are queued for execution at the server.	Wait a couple of hours, if the status remains, contact the support.

By clicking on the count next to any of these statuses, a modal window will appear. Let’s explore what you can do there in the next chapter.

Managing Tasks in the Modal Window

Clicking a status count everywhere except for the Segment node opens a modal window, with dates, fail reasons, senders who executed tasks, and contacts that got to this node or passed it.

Here, you can take action using the available buttons.

Buttons are disabled until you select the contacts

Action Buttons & Their Functions

Button	What It Does	Applicable Statuses
Cancel	Stops task execution for selected Contacts.	In Progress
Skip	Moves selected Contacts to the next node without executing the current task.	Any Status
Restart on This Node	Retries task execution at the current node.	Failed, Canceled
Restart from Top	Sends Contacts back to the start of the automation.	Failed, Canceled, In progress

Troubleshooting Canceled Contacts

The most common reasons for Contacts entering the Canceled status are the removal of node they were at and the removal of Sender Profile assigned to them.

How to Fix It:

Verify that all Sender Profiles in the automation are active.
Note that Contacts will be assigned according to the selected Sender Rotation model.
If the automation logic allows (e.g. leads failed before they were sent a connection request), restart contacts on the same node.

Other possible causes: A team member manually canceled the Contacts.

Solution: Restart them on the node or from the top.

Troubleshooting Failed Contacts

Contacts receive a Failed status when a task couldn’t be completed. The modal window provides specific error messages — use these to pinpoint the issue.