If leads are stuck in "In Progress," it could mean two things:
1. The system detected a reply from these leads. If you're not using the "send always" toggle on the Send Message/ Send Email node, the message won’t be sent unless you manually confirm that the automation should continue.
Until you manually unpause or cancel them from the automation, they will remain stuck in "In Progress." Here’s how to find these leads:
Click "In Progress" on the segment node: you'll be re-directed to the CRM, where a list of In Progress contacts will appear. Apply the additional filter Pipeline Stage = Replied.
2. Check if the automations are generally working. If so, the required automation may have a lower priority or the task is scheduled for a later time. You can click on the counter of the node to see the date & time for the task to be executed.
3. Contacts can be stuck on the Send connection node If you’re using a free LinkedIn account and trying to send connection requests with a message, you may hit a limit (usually around 10 per month). To fix this, either remove the message from your connection request or activate the toggle to send the connection without a message.