DRAFT — proposed updated version of the live article "Stoplists: How to Block Contacts and Companies in GetSales" (id 11020569). Adds the deletion warning and the "block without deleting" method to the existing content. Review, then replace the live article.
We recently rolled out a new feature — Do Not Contact Lists or Stoplists or Blocklists — to give you better control over your outreach and keep your campaigns clean and compliant. This article explains where to find this feature, how to use it, and what data you need to upload.
Where to Find the Stoplists
You can access the Stoplists in the Settings section on the left sidebar.
There are two tabs: Contacts and Accounts. You can create separate stoplists for either.
Accounts Stoplist: Required Fields
When uploading accounts (companies) to the stoplist, you can provide any of the following fields — just one is enough for GetSales to recognize and block the company:
Company Name
Example: GetSales
This alone is often sufficient for matching but for 100% correct results use the fields below.
Company Domain
Example: getsales.io
Can be used with or without other fields.
LinkedIn ID (Company ID or Nickname)
Example (nickname): linkedin.com/company/getsalesio → use getsalesio
Example (numeric ID): linkedin.com/company/123456789 → use 123456789 or the full URL
Contacts Stoplist: Required Fields
The same logic applies to contacts. You can block a person using one of the following identifiers:
Personal or Work Email
LinkedIn ID (can be LN ID, SN ID, LinkedIn URL/ nickname)
LinkedIn Nickname (e.g. john-smith)
Full Name AND Company name
You only need one of these fields to match a contact and block them, except for the full name, which requires the company name in addition.
Uploading Stoplist via CSV or Manual Entry
Stoplist Manual Entry
When adding contacts manually to a stoplist:
Make sure you fill in the fields correctly (e.g. enter a LinkedIn nickname, not the full URL if that's what you're choosing)
To block a person by their name, add the company name as well.
When adding accounts manually to a stoplist:
Label the data accurately: for example, "LinkedIn ID" should contain just the numeric ID
Stoplist CSV Upload
When uploading via CSV:
You can choose any ID type (LinkedIn ID, Sales Navigator ID, LinkedIn url/ nickname) - we will automatically recognize it (unlike when you do a manual upload).
The system will auto-map columns where possible.
The Stoplist CSV uploading progress can be viewed only on the Import page.
What Happens After Upload
Important: Adding a contact to a Stoplist is destructive. It removes the contact from GetSales, including the conversation history with that contact — it does not just pause outreach. If you need to keep the chat history, do not use the Stoplist; use the "block without deleting" method below.
Once you've added entries to your Stoplist, GetSales will:
Scan all current contacts and remove any matches from automations
Delete the matched contact(s) from your CRM. As with any contact deletion, the entire conversation history with that contact is removed as well.
Prevent future imports of blocked contacts/accounts and flag them if a match is found
This ensures your campaigns stay clean, respectful, and compliant with your outreach strategy.
How to Block a Contact Without Deleting It
If your goal is "never contact this person again, but keep the record and the chat history," use one of these instead of the Stoplist.
Option A — "Do Not Contact" pipeline status + exclusion filter (recommended)
Create (or reuse) a pipeline status such as Do Not Contact.
Set the contact(s) to that status.
In each automation, add an exclusion auto-filter on the entry segment so contacts with the Do Not Contact status are never enrolled.
Option B — Tag + exclusion filter
Add a tag such as dnc to the contact(s).
Add an exclusion auto-filter (Tag = dnc) on your automation segments.
Both options rely on automation auto-filters — see Filters in GetSales CRM. The contact stays in your CRM with full history, but is permanently excluded from outreach.
When to Use Which
Stoplist — when you want to permanently block someone AND you don't need the record (compliance, opt-out, wrong target). Deletes the contact and its history.
Do Not Contact status / tag + exclusion filter — when you want to stop contacting someone but keep the contact and its chat history.
Tip: if you're unsure, export a backup of the contact and conversation before stoplisting.
Coming Soon
We're actively working on updates that will allow you to sync stoplists directly from Google Sheets and provide more API capabilities.
Let us know if you need help setting up your stoplists — we're here to support!
Related articles
• Managing Your Leads with GetSales CRM — organizing and filtering leads in your pipeline
• How to Add Leads to an Automation — importing leads and starting automations
• Filters in GetSales CRM — building the exclusion filters used above
Q: I just tried to upload a stop-list. I matched the contact field with the CSV Column, clicked Continue but nothing happened.
When uploading a CSV stoplist, the import progress is shown on the Import page. Go there to check the uploading progress.