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I Added Seats / Upgraded My Plan but Still Can't Add New Senders — How to Fix It

Upgraded your subscription but still seeing the "max profiles" error? Purchasing more seats doesn't automatically make them available — you need to allocate them to your team first. Here's how.

Written by Nadia Martynova

Overview

On all GetSales plans — Flex, Send, Enrich, and Scale — sender profile seats are distributed per team. The subscription owner controls how many sender profiles each team can use.

If you see the error "You've reached max profiles number. To create more update your plan", it means your team's seat allocation has been reached — not necessarily that the entire subscription is out of seats.

⚠️ Upgrading your subscription or purchasing more seats does not automatically make them available to your team. After adding seats to your subscription, you always need to manually allocate them to the relevant team via Teams management. This is the most common reason users still can't add senders after upgrading.

There are two scenarios depending on whether the subscription still has unallocated seats.

Scenario 1: Free Seats Available in the Subscription

If the subscription still has unallocated sender profile seats, the subscription owner just needs to reassign them to the team that needs more.

  1. Go to User Settings → Teams management.

  2. Find the team that needs more seats, click the "..." (actions) menu → Change subscription (or Add subscription if the team doesn't have one yet).

  3. In the modal, select the subscription in the Subscription field. You'll see how many sender profiles are still available next to each subscription.

  4. In the Sender Profiles Count field, enter the new number of seats for this team.

  5. Click Continue with selected.

The team will immediately get access to the new number of sender profiles.

Scenario 2: No Free Seats Left in the Subscription

If all seats in the subscription are already allocated to teams, you'll need to add more seats to the subscription first, then distribute them.

Step 1: Add more seats to the subscription

  1. Go to Settings → Billing (or click Credits in the top-right corner).

  2. Find your subscription card and click Manage → Upgrade.

  3. Increase the number of Seats to the new total you need, then click Confirm.

  4. Paddle will charge the prorated difference for the additional seats.

Step 2: Allocate the new seats to teams

Once the subscription is updated, follow the steps in Scenario 1 to distribute the new seats to the teams that need them.

Important Notes

  • Sender profiles, LinkedIn accounts, and email accounts all share the same seat limit per team. They cannot be configured separately.

  • The minimum number of sender profiles per team is 1.

  • Only the subscription owner can manage seat allocation and upgrade the subscription. If you're not the subscription owner, contact the person who manages billing for your organization.

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