Webhooks power your GetSales integrations with Make, Zapier, and custom systems. When webhooks don't fire, here's how to debug.
Webhooks Not Firing
First, verify the webhook is configured correctly:
Check the event type — Go to Webhooks settings, confirm you're listening for the right event (e.g.,
linkedin_reply,email_reply,contact_added)Verify the URL — Test that your webhook URL is accessible and returning HTTP 200
Test manually — Send a test webhook from GetSales to confirm delivery
Check logs — Review webhook delivery logs in GetSales settings for error messages
For webhook setup basics, see Creating a Webhook with Zapier and GetSales API Quick Start Guide.
Automation Name Shows as "None" in Webhook Payload
You're receiving webhooks, but the automation_name field is coming through as "none" or null.
This happens because:
The contact is no longer in an active automation when the webhook fires
The automation was cancelled or paused after the contact was added
This is expected behavior — GetSales reports the state at the moment the event occurs
To work around this, store the automation ID when the contact enters it, then reference it later. For building advanced tracking pipelines, see Advanced Integration: Build a Custom Outreach Monitoring Dashboard with Google Sheets.
Make.com and Zapier Integration Issues
If webhooks reach GetSales but Make or Zapier isn't receiving them:
Verify the webhook URL in Make/Zapier — Copy the URL directly from Make or Zapier; ensure it hasn't been regenerated
Test the receiving end — Make or Zapier may need you to perform a test trigger to activate it
Check authentication — Some integrations require API keys or tokens; verify these are current
Review integration logs — Make and Zapier have their own logs to show webhook attempts
For Zapier-specific setup, see Creating a Webhook with Zapier.
Webhook Reliability
GetSales webhooks retry failed deliveries up to 3 times with exponential backoff. For mission-critical workflows, consider polling the API as a backup — see GetSales API Quick Start Guide.
For real-time error notifications, see Email Notifications & Webhooks for Sender Profile Errors.