How does enrichment work?
All imported contacts are enriched automatically, regardless of the import method. When you upload leads to the system (via CSV, Sales Navigator, LinkedIn search, API or Chrome extension), GetSales automatically checks if the lead exists in its internal database.
If the lead data is older than 3 months or not present in the database, GetSales enriches imported leads by gathering additional information from LinkedIn and other open sources.
The time required depends on system workload and the enrichment queue, ranging from a few hours to a few days. If the lead data is less than 3 months old, enrichment happens instantly. You can view the enriched data directly in the Activity tab of a contact once processing is complete.
Leads that are not yet enriched can still be sent to automation, but they will remain in a "waiting enrichment" status at the segment level. Once enrichment is complete, they will automatically and gradually enter the automation.
Why are all my leads getting queued when I upload a CSV?
It's a system status showing GetSales is preparing to import your contacts. Refresh the page and see if contacts are still queued or are getting saved already.
How do I correct errors in contacts’ info?
If incorrect first names or other info were uploaded via a CSV file, you can rectify them:
For a Single Contact:
Open GetSales and navigate to the contact profile.
Edit the contact directly by selecting the contact, clicking on their details, and updating the incorrect information with the pencil button.
Remember to click “Save changes” when you’re done:
For Multiple Contacts:
You can update contacts with the CSV import. Here is the instruction you can use.
How to upload a CSV correctly?
Troubleshooting and Best Practices you can follow:
Verify Your CSV File: Before uploading, always confirm that the file contains the correct and updated data. Review key fields (e.g., names) to ensure data integrity.
Backup Existing Data: Export your current contact list before any significant update to avoid data loss.
Test Import with Small Batches: If you're uncertain, try uploading a smaller subset of the updated CSV file to ensure results align with expectations.
Why is the contacts import not working, and could it be related to my sender profiles being "Out of Schedule"?
Yes, your sender profiles being "Out of Schedule" could indeed be related to the leads import issue. The Sender's Schedule feature determines when your sender profiles are active and can perform tasks like running imports.
My CSV initially had X contacts, why are there fewer contacts saved on the list?
This can happen when your CSV contains duplicates. A contact can only be saved to GetSales once, so all contacts that are already saved will be reflected as duplicates and will not be saved to the list, unless you activate the feature “Move to the list if saved”.
In some cases, duplicate contacts will be matched during enrichment. For example, if you do a Sales Navigator import, you’ll save a contact with SN_ID. If this contact has been previously saved with LN_ID (from basic search), it will be matched with the newer version via LN_member_ID after enrichment is complete. As a result, you will have a different number of contacts from the initial import.
Please note that when the enrichment is done, the data about matched contacts will not be updated on the Import page.
Why is the import not saving contacts for a long time?
There can be several reasons your import is not active.
The sender performing this import does not have the “Working” status:
This means your sender profile is not active and will not run an import unless its status is “Working” again. You can read more about sender statuses here.
Your sender reached the limit of daily pages search. You need to open your sender’s profile and check the limitations you have: the last one is “Search Page Import Limit”:
If you’re running a Sales Navigator/Basic search import, you need to check the URL you used in settings. You can open the settings by clicking “Edit” and copy the URL to check it. If the URL is not valid, the import will not run.
You are running a Sales Navigator import, but the Sender you chose does not have Sales Navigator subscription.
Note: If none of these apply to your situation, but the import is still stuck, please contact our support team.
What does the “Move to list if already saved” button do?
The "Move to list if already saved" button in GetSales is used during the contact import process to manage how duplicate contacts are assigned to lists.
When you enable the "Move to list if already saved" option, any contacts that already exist in your database (duplicates) will be moved to the list you specify during the import, even if they were previously assigned to a different list. This ensures all imported contacts, including duplicates, are grouped in the desired list.
This action does not affect the contacts' participation in automations—they will remain in any automations they are already part of unless manually removed.
If you want to apply this to existing duplicates, you need to re-import the same file with the "Move to list if already saved" option enabled. The duplicates will then be moved to the specified list.
What are tags, and how do I add them?
Tags in GetSales are labels that you can assign to leads to help organize, categorize, and personalize your outreach. Leads can be assigned multiple tags, allowing for flexible segmentation and management within your CRM. You can add tags either manually or through automation steps, such as by adding an "Add tag" node in an automation workflow.
You can add tags when you create an import:
This helps you track lead status, campaign progress, or any custom criteria you define. There is no limit to the number of tags you can create and use for your leads.
What are duplicates?
Duplicates are contacts or leads that already exist in your GetSales CRM or are repeated within your import source (such as a CSV file).
When you import leads, the system checks for existing entries based on unique identifiers (like LinkedIn URL). If a contact is already present, it is flagged as a duplicate. Duplicates can occur in two cases:
The same contact appears more than once in your CSV file or search results.
The contact already exists in your CRM from a previous import or entry.
During the import process, you can view the number of duplicates detected. These are not imported again but are counted and listed separately to avoid redundancy in your CRM.
How do I find duplicates?
There are two ways to find duplicates:
If the import was completed: on the Import page, click on the duplicates counter and check the list;
If you used the Move to list feature: in CRM, filter leads by the import list name + created date set to not today. This way, you'll find the leads that are a part of the list but were created previously - in other words, the required duplicates.
Why CSV import runs endlessly?
Most likely, there is a problem with the decoding of the CSV and/ or unrecognized special symbols inside the ID fields (email or LinkedIn ID). If the system faces an uncategorized problem it can't handle, it and can't end the import as well.
How to fix this?
Stop the import.
Upload your CSV to Google Sheets.
Download it as a CSV.
Import to GetSales again.
The decoding problem will be resolved. If the problem happens again, probably you have some issues with the values of the ID fields. Please review the file and try to identify & fix the problem before importing again. If nothing helps, please contact support and share all the details, including the CSV file.
My Sales Navigator is not detected
We automatically check the Sales Navigator every 4 hours. If we don't detect it, here are the most frequent reasons:
You just bought it, and we haven't detected it yet.
You just connected the account, and we haven't done the initial one-time initialization.
You have an overdue Sales Navigator subscription.
You have a few paid subscriptions and GetSales can not detect the right one. You'd have to contact support, to choose the subscription manually.