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How to connect Email inbox to GetSales?
How to connect Email inbox to GetSales?

How to connect your email to GetSales system and troubleshooting the most common issues

Peter avatar
Written by Peter
Updated over a month ago

Connecting your email inbox to GetSales unlocks the full potential of our email automation features. You can link multiple inboxes easily, whether through Gmail or custom SMTP settings for other providers. For Gmail, the process involves enabling IMAP, setting up two-step verification, and generating an app password to secure your connection. Once linked, GetSales will use dedicated IP addresses to ensure high deliverability for your emails. You can also set limits to avoid sending too many emails per day, which keeps your campaigns running smoothly.

How to connect Gmail Email account?

Steps to Connect Your Gmail Account:

  1. Enable IMAP in Gmail:
    Click on the provided link to access your Gmail settings and enable IMAP for email syncing.

  2. Activate Two-Step Verification:

    Set up two-step verification for added security. If you’re not an admin, reach out to your system administrator.

  3. Create an App Password:

    Once two-step verification is enabled, generate an app-specific password for GetSales and use this instead of your regular Gmail login.

  4. Enter Your App Password in GetSales:

    Return to GetSales and enter the app password you created.

  5. Test the Connection:

    If all goes well, your inbox will be connected and ready to use. If any issues arise, troubleshoot or contact support.

Emails are sent directly from your inbox without any external gateways, ensuring fast, reliable communication. Although there’s an option to set up a custom tracking domain, we recommend focusing on reply rates, which offer more accurate insights and help maintain your email reputation.

How to connect Email from custom SMTP?

If you have a custom mailbox, all you need to do is enter your login credentials—your email address and password—and hit "continue." We’ve got a database of around 100 email providers, and for most of them, we automatically fill in the necessary metadata like SMTP address and ports.

In case your provider isn’t in our database, we’ll prompt you to fill in those details manually. Simply enter the SMTP and IMAP information, and you’ll be good to go. We support nearly every inbox, so it’s unlikely you’ll face any issues. But if you do, just contact our support team, and we’ll help you out.

Steps to connect your custom inbox:

  1. Go to the Sender Profiles:

    Navigate to the "Sender Profiles" section and select "Email."

  2. Choose the Custom SMTP Option:

    Select the custom SMTP path for your inbox connection.

  3. Enter Your Login and Password:

    Input the credentials for your custom mailbox, including your email address and password.

  4. Click Continue:
    If your provider is supported, GetSales will automatically fill in the SMTP and IMAP settings. If not, you’ll be prompted to manually enter these details. Once entered, your inbox will be connected.

If you frequently connect a custom mailbox and would like us to auto-fill the metadata in the future, just reach out to our support team. We can add your provider to our pool to streamline the process going forward. If you're managing several inboxes, you can take advantage of our API to connect multiple accounts quickly.

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