❌ Outlook and Office365 Are Not Supported
Important: GetSales does not support Outlook or Office365 inboxes.
Microsoft has deprecated traditional SMTP access, which GetSales relies on.
If you try to connect these inboxes, you’ll receive a connection error.
What to do instead:
Use Gmail (with App Passwords enabled)
Use a custom SMTP provider (e.g. IONOS, Zoho, Namecheap)
Use LinkedIn as your primary channel in GetSales
🔒 Gmail OAuth & Done-for-You Inboxes Not Supported
GetSales does not support OAuth-based Gmail connections, which means:
You cannot connect inboxes from Zapmail or Instantly's DFY (done-for-you) Gmail accounts
These inboxes typically block 2-step verification and App Passwords, which GetSales requires
Recommended: Use a Gmail account where you can enable:
2-Step Verification
App Passwords
🔁 Common Connection Errors & Fixes
1. ⚠️ Outdated SMTP Port
98% of connection issues come from using the wrong SMTP port.
✅ Use port 587 (STARTTLS) instead of 465 or 25
2. ❌ Wrong Credentials
Double-check your email address and password
For custom SMTP: verify SMTP host, port, and encryption method
3. 🔁 Google App Password Doesn't Work
Sometimes your App Password may fail on first try — generate a new one
If you changed your Google account password, you must create a new App Password
4. 🧱 Proxy Downtime or GetSales Maintenance
If you see a long error log or "Contact support" message, it might be temporary
Try again in 1 hour or the next day
If it persists, contact support
5. ⛔ Google Limit Reached
This usually means your Google Workspace admin set a sending or connection limit
Try reconnecting the inbox the next day
🔄 Inbox Already Connected But Failing?
If your inbox is already connected but experiencing issues:
Go to the sender profile → Email → click Manage
Click Edit → Update → Save
If that doesn’t help, the issue is most likely temporary proxy downtime, which GetSales usually resolves automatically within 24 hours.
Note: If the problem persists after 24h, contact support.
🛠️ Need Help? Share This Info With Support:
To help you resolve email connection issues as quickly as possible, please share the following with our support team:
Full Access (only available option)
Email login and app password
SMTP and IMAP server details (host, port, encryption method)
Sender profile name connected to the inbox
Screenshot of the error on the inbox connection setup page
Important: We won’t be able to assist without all of the above information.