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What happens when a sender runs out of InMail / Sales Navigator credits in an automation

Leads fail at the Send InMail node when credits run out — there is no automatic credit-based rerouting. Open Profile InMails are free. Manual workarounds included.

Written by Eugene Salamatov

If you use a Send InMail node, it's important to understand how GetSales behaves when the sending account runs out of InMail (Sales Navigator) credits — because there is currently no automatic, credit-based rerouting.

What happens to leads at the Send InMail node

When a sender reaches the Send InMail node but has no InMail credits left:

  • The contact's task fails at that node (you'll see it under the node's Failed count).

  • The contact does not automatically move to another rule, segment, or sender.

  • Credits reset at the start of the next LinkedIn billing month, but failed contacts won't retry on their own — you restart them.

Open Profile InMails are free

InMails to recipients with Open Profile enabled do not consume credits. If most of your targets are Open Profiles, credit exhaustion may not be your bottleneck at all.

Heads-up: an "out of credits" error can be a false positive. If Sales Navigator still shows credits but one contact fails, the recipient may have disabled incoming InMails — at the API level this looks identical to "credits exhausted."

There is no "sender is out of credits" condition

GetSales automation conditions and auto-filters are contact-based (status, tags, lists, replies, custom fields). There is currently no condition that checks whether a sender has InMail credits remaining, so you cannot build a branch that auto-reroutes leads to another rule or sender the moment credits run out.

Manual workarounds

  1. Re-route failed leads manually. Periodically open the Send InMail node, select the Failed contacts, and restart them down a different path (e.g. a connection-request + message rule, or a different sender with credits).

  2. Prefer Open Profiles for InMail rules and route everyone else through connection requests, which don't use credits.

  3. Split senders by credit budget. Spread InMail volume across multiple Sales Navigator seats so no single sender exhausts its credits.

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