A Custom Tracking Domain (CTD) lets GetSales generate email open tracking pixels, click-tracking links, and unsubscribe links under your own domain (instead of a shared GetSales domain). This improves brand consistency and can help deliverability.
Before you start
You need access to your domain’s DNS settings (Cloudflare, GoDaddy, Namecheap, etc.).
Choose a subdomain dedicated to tracking (recommended):
track,email,click, ortrail.
Step 1 — Add a DNS record (CNAME)
In your DNS provider, create a CNAME record:
Type:
CNAMEName / Host: your subdomain (example:
trail)Target / Value:
custom.getsales.ioProxy status: Disabled / DNS only
Important: If you use Cloudflare, proxying must be OFF (grey cloud, not orange). Tracking domains must be DNS-only; otherwise, verification and redirects may fail.
Cloudflare CNAME record with “DNS only” enabled
Step 2 — Wait for DNS propagation
DNS changes can take time depending on the provider:
Usually: 5 minutes to 48 hours
Cloudflare is often fast, but propagation still depends on caching and resolvers.
Tip: If it doesn’t verify right away, wait 15–30 minutes and try again.
Step 3 — Add the domain in GetSales
Once the CNAME record is created:
Go to Mailbox settings in GetSales
Click the Custom Tracking Domain section
Enter your full domain (example:
trail.yourdomain.com)Click Save
After it’s saved, GetSales will use your tracking domain for:
Open tracking and click tracking (shown in Dashboard / analytics)
Unsubscribe links (when included in your email)
Step 4 (optional) — Add an unsubscribe link to your email templates
To include an unsubscribe option, use the built-in variable:
Location: Sender Profile variables
Variable:
{{ sender_unsubscribe_link }}
Add the unsubscribe link as a clickable HTML link
You can wrap the unsubscribe variable in an HTML link, like this:
<a href="{{ sender_unsubscribe_link }}">Unsubscribe</a>
Use Embed HTML to format how the unsubscribe link appears
Including an unsubscribe link helps recipients opt out and can improve deliverability.
Troubleshooting
The domain won’t verify / doesn’t work
Confirm the record is CNAME → custom.getsales.io
Confirm proxy is OFF (DNS only) (especially on Cloudflare)
Confirm you entered the full domain in GetSales (e.g.,
trail.yourdomain.com)Wait for DNS propagation (can take up to 48 hours)
Can I use the root domain (yourdomain.com) instead of a subdomain?
We recommend using a subdomain (e.g., track.yourdomain.com). It’s cleaner and avoids conflicts with your main website DNS.
Need our help? Contact Tech Support in the chat.